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| Info |
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Emergencies can be reported to your account manager directly. All other queries should be directed to support@taskflow.co.za |
South Africa
| Day | Hours (GMT +2) |
|---|---|
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | -- |
| Sunday | -- |
| Public Holidays | -- |
United States
| Day | Hours (GMT +2) |
|---|---|
| Monday | 15:00 - 23:00 |
| Tuesday | 15:00 - 23:00 |
| Wednesday | 15:00 - 23:00 |
| Thursday | 15:00 - 23:00 |
| Friday | 15:00 - 23:00 |
| Saturday | -- |
| Sunday | -- |
| Public Holidays | -- |
Response Times
Depending on the severity of the request we receive, there are different timelines to resolution of the issue. Unless we have a separate agreement with the client, our response times to issues are as listed in the table below.
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If you have questions rather than issues, please read through our online documentation first, and be sure to go through our FAQs page, before logging issues. Additional training may be requested by sending an email to training@taskflow support@taskflow.co.za.
Client Error
The following screen will pop up in case something unexpected happens in TaskFlow. It will automatically send a crash report to the TaskFlow support team containing valuable information about the incident such as the user that was logged in, the screen they were viewing and the full code traceback.
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