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Info

Emergencies can be reported to your account manager directly. All other queries should be directed to support@taskflow.co.za or 087 655 0505.

South Africa

DayHours (GMT +2)
Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday--
Sunday--
Public Holidays--

United States

DayHours (GMT +2)
Monday15:00 - 23:00
Tuesday15:00 - 23:00
Wednesday15:00 - 23:00
Thursday15:00 - 23:00
Friday15:00 - 23:00
Saturday--
Sunday--
Public Holidays--

Response Times

Depending on the severity of the request we receive, there are different timelines to resolution of the issue. Unless we have a separate agreement with the client, our response times to issues are as listed in the table below.

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If you have questions rather than issues, please read through our online documentation first, and be sure to go through our FAQs page, before logging issues. Additional training may be requested by sending an email to training@taskflow support@taskflow.co.za.

Client Error

The following screen will pop up in case something unexpected happens in TaskFlow. It will automatically send a crash report to the TaskFlow support team containing valuable information about the incident such as the user that was logged in, the screen they were viewing and the full code traceback.

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TaskFlow is highly configurable and we have set of configuration tasks that we can perform if and when clients request it. Configuration is charged per hour and the hourly rate is stipulated in your SaaS agreement with TaskFlow. The most common configuration tasks we do on a daily basis are listed below:

ConfigurationExamples*Difficulty
Add/Amend list/form view
  • Display the existing field x on an existing list or form

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  • view
  • Hide field x only if a certain condition is met on a form view
  • Change the label of field x on an existing list of form view
  • Move field x to a different location in the list or form view
  • Create a new list or form view from an existing model
Status
colourGreen
titleEASY
Add/Amend graph/pivot view
  • Change the default rows, columns or measurements of an existing graph or pivot
  • Create a new graph or pivot view with rows, columns and measurements for an existing model
Status
colourYellow
titleMEDIUM
Add/Amend kanban view
  • Change the look and feel of an existing kanban view
  • Create a new kanban view for an existing model
Status
colourBlue
titleHARD

Add/Amend search view

  • Search on field x by typing in the search bar
  • Create a new filter based on specific search criteria
  • Create a new group-by option based on field x
  • Create new favourite item with specific search and group-by criteria
  • Pre-populate the search bar with an existing favourite item
Status
colourYellow
titleMEDIUM

Add/Amend database model

  • Create a new model with basic fields
  • Add field x to an existing model
  • Create a computation on field x
  • Make field x required or read-only
Status
colourGreen
titleEASY
Add/Amend email template
  • Create a new email template with variables
  • Make changes to an existing email template
Status
colourYellow
titleMEDIUM
Add/Amend SMS template
  • Create a new SMS template with variables
  • Make changes to an existing email template
Status
colourGreen
titleEASY

Add/Amend PDF report

  • Create a new PDF report from a single record
  • Modify an existing PDF report
Status
colourBlue
titleHARD

Add/Amend automated action

  • When the user does x then y must happen
Status
colourGreen
titleEASY

Add/Amend

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scheduled action

  • Schedule a cron that will do y every x hours
Status
colourGreen
titleEASY

Add/Amend

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server action

  • Send an email
  • Send an SMS
  • Create a new record
  • Update an existing record
  • Trigger a webhook on a third party system
  • Execute custom Python code
Status
colourYellow
titleMEDIUM

Add/Amend dashboard item

  • Create a new BI report by joining data from multiple models
Status
colourYellow
titleMEDIUM

Add/Amend security rules

  • Create a rule where users belong to group x can only read and create model y
  • Create a rule where records with a certain condition can be deleted by users belonging to group x
Status
colourYellow
titleMEDIUM

Add/Amend menu items

  • Create a new menu item
  • Change the label of an existing menu item
  • Change the order or location of an existing menu item
Status
colourGreen
titleEASY

* These are most common examples of configuration that we do for clients. For more information about how we can configure your TaskFlow instance, please contact us.

Requesting Custom Developments

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