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- You have run out of call credits
Log a new ticket with support@taskflow.co.za and request a call credit balance statement. If you have run out of call credits, we will immediately load more and send you an invoice. - There is a bug in the dial plan on our PBX
If we have done any custom configuration on your PBX, this message could point to a mistake on our end. We will work with you in resolving the issue. - Our The upstream trunk provider is experiencing issues
Although we
In most cases, TaskFlow makes use of their own upstream trunk providers. If this is the case for your entity, TaskFlow will receive notifications from the trunk provider if there are any issues with our upstream trunk provider, you can log . You can still however send in a new support ticket with to support@taskflow.co.za to to receive updates about the problem.
If you have opted not to make use of TaskFlow's upstream providers but rather go through your own, please contact the provider directly for a resolution.
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