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- Phone numbers now have an SMS icon that will launch a pre-filled SMS screen
- Added settings on the call disposition screen and improved naming on the current settings
- Added settings to call extensions and notify the widget of modifications to the settings
- Added new graphs to the call team dashboard
- Link all calls to a contact, even if the call was dialed on an opportunity, task, ticket or issue
- Agents can now schedule calls outside of campaigns and also even if the Campaigns app is not installed
- Managers can now specify the available dispositions per inbound queue
- Managers can merge dispositions instead of having to archive them
- Ability to disable recording link being displayed on the communication thread
- Use AMI to go in and out of DND mode instead of using the feature code
- Use the P-Asserted-Identity SIP header to better transferred calls number identity
- Use the X-Queue SIP header to better link inbound calls to queues
- Various improvements on the phone widget history and reschedule tab
- Agents will receive a notification for overdue call schedules
- Improved phone widget mobile compatibility
- Better call log end reasons guesses
- Various performance improvements and bug fixes
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