TaskFlow was established in 2015 with the purpose of disrupting the contact centre space with an easy-to-use, powerful and competitive solution. Our focus is on providing users with a fluent experience when using the software and empowering them to do their daily tasks efficiently.
Our base is a powerful CRM and the first app we developed was a in-browser soft phone that had click-to-dial functionality. Soon after, we built a multi-channel campaign manager that allows you to easily setup outbound SMS, email, and voice campaigns. To make outbound voice campaigns even more efficient, we also developed a progressive dialler featuring voicemail detection and dialling ratios of up to 8 calls per agent.
Our next step was to make inbound contact centres more efficient which is why we integrated tightly into our PBX which allows us to offer customers sophisticated call flows. We also developed our own helpdesk app that is integrated with inbound calling, SMS and email. At the time of writing, our helpdesk app is by far the easiest to use and also the quickest to implement and it is also our most used app by user count.
Throughout our existence we've always welcomed integrations into third party software and data providers. Some of these integrations include:
Customers will notice the following traits when dealing with our team:
Our development team follows a lean agile methodology: