There are cases where the client can't hear the agent speaking. In particular, users using Google Chrome might experience no issues, then after a few calls the clients can't hear the agent, and then a browser refresh solves the issue until the issue arises again a few calls later.
You can solve this issue by double checking the settings on your Windows Recordings Devices.
Try the following steps:
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If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.