Problem
- We cannot listen to any call recordings
- We cannot download call recordings from TaskFlow
Solution
The recording may not be on the system yet.
Try the following steps:
- Take note of the last call that was made that has a call recording, if there are indeed any
- Call recordings do take up to 10 minutes to become available on TaskFlow, but if 10 minutes has already past, please log an issue with our support team
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Solution
The voice provider may not permit listening to call recordings
Try the following steps:
- Identify whether the playback widget does display, but when clicking play, nothing happens
- Right-click on "Download" and send that link to support@taskflow.co.za stating that you are unable to download the voice recording.
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Contact Support
If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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