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Release date

15 Aug 2018

Phone numbers now have an SMS icon that will launch a pre-filled SMS screen
Added settings on the call disposition screen and improved naming on the current settings
Added settings to call extensions and notify the widget of modifications to the settings
Added new graphs to the call team dashboard
Link all calls to a contact, even if the call was dialed on an opportunity, task, ticket or issue
Agents can now schedule calls outside of campaigns and also even if the Campaigns app is not installed
Managers can now specify the available dispositions per inbound queue
Managers can merge dispositions instead of having to archive them
Ability to disable recording link being displayed on the communication thread
Use AMI to go in and out of DND mode instead of using the feature code
Use the P-Asserted-Identity SIP header to better transferred calls number identity
Use the X-Queue SIP header to better link inbound calls to queues
Various improvements on the phone widget history and reschedule tab
Agents will receive a notification for overdue call schedules
Improved phone widget mobile compatibility
Better call log end reasons guesses
Various performance improvements and bug fixes

Campaigns can now manage multiple numbers
Create favourite filters for each campaign to easily search for records in the campaign
Various UI and performance improvements on the campaign dashboard
Various improvements on the campaign form view
Added priority dialing settings to campaigns in preparation for our future development on multi-campaigns
Added Lead/Opportunity analysis report which bridges the gap between leads and campaign stats
Improved garbage collection of old campaigns and stats (stopped campaigns will now be deleted automatically)
Agents are now able to make click-to-dial calls while inside a campaign
Removed dispositions menu item since everything is set up in the Voice app
Removed need for "Auto Dispositions" when setting up campaigns
Various other performance improvements on campaign loading speed, pickup speed, campaign queue
When leaving campaigns, agents can now click on the "Leave & Logout" button