Release date
Base
- Ability for administrator to create and edit export templates for users
- Ability to execute certain actions as soon as a user logs out of the system
Helpdesk
- Added the ability to filter by date range on the dashboard
- Added extra metrics and widgets on the dashboard
- Added work hours on channels (these are taken into account when calculating SLAs)
- Ticket SLAs are now split up into one of: In SLA (green), Due Soon (orange), Out of SLA (red)
- Added the ability to select a Pending Reason when moving tickets to pending
- Replaced the "Classify" button with a "Close" button where you can classify, close and mark as spam
- Added multi-company support on channels and tickets
- Added Ticket Analysis under the Reports menu item
- Added a email template for when a ticket is first assigned to a user
- Added better layout on the helpdesk channel when setting up SLA
- Added SLA per ticket type
- Better usability when merging tickets
- Fixed bug when archiving channels
Voice
- Fixed bug when trying to dial feature code numbers
- Added a team call target on call teams as well as a progress bar on agent widget
Technical release
Code report
| Report | Result |
|---|
| Coverage | -- |
| PEP8 | -- |
| Pylint | -- |
Modules affected
| Module | Action |
|---|
| base_export_async | Upgrade |
| base_users_log | Upgrade |
| call | Upgrade |
| helpdesk | Upgrade |
| helpdesk_dashboard | Upgrade |
| web_config | Upgrade |