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Cannot dial outbound

Cannot dial outbound

Nov 16, 2017

Problem

  • When trying to make an outbound call, nothing happens

  • When inside a campaign, the widget just stays on "Busy..."

  • When inside a campaign, the widget just skips through all of the leads

Solution

Your extension might not be registering properly.

Read this article: Extension not registering

Solution

The problem could be related to the microphone hardware.

Try the following steps:

  1. Make sure that the microphone is plugged in

  2. If you are using Windows, go to the recording devices and make sure that your microphone is selected as the default device

  3. If you are using Windows, while on the recording devices screen, tap the microphone to see if the microphone levels react

  4. Make sure that the browser has permissions to access your microphone

Solution

You may not have enough credits to make calls.

Try the following steps:

  1. Go to the Voice application → Reports → Outbound calls

  2. Check to see if the calls have end reasons of "Rejected by Callee"

  3. If this is the case, please contact your voice provider and ask them to check if you have credits

    1. Teleforge: support@teleforge.co.za

    2. Fox5: support@fox5.co.za

Solution

There could be a problem on your voice provider's trunk.

Try the following steps:

  1. Leave the campaign if you are currently joined on one

  2. Go to the Contacts application and make a click-to-dial call

  3. Go to the outbound calls to see the call that you just made

  4. Look at the "End Reason" field to see if it says "Rejected by Callee"

  5. Repeat making calls to different numbers to see if all of the calls have a "Rejected by Callee" end reason

  6. Contact your voice provider and inform them that you are unable to make any outbound calls

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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