Problem

A user cannot log in because they forgot their password
As a manager, I would like to reset a user's password

Solution

Your users make use of email addresses as their usernames:

Try the following steps:

Go to the Settings application → Users → Click on a user
Click on the "Send an invitation email"
An email will be sent to the user. Alternatively, you can copy and paste the provided link and send that to the user.

Your company does not make use of email address as their username

Try the following steps:

Go to the Settings application → Users → Click on a user
Click on Actions → Change Password
The following window will open:
Enter the new password into the "New Password" field. Remember to copy it for the next step
Click on the "Change Password" button
Send the user the password that has been changed via a secure channel, e.g. verbally or WhatsApp

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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