New versions are released on a regular basis and we will ensure that our clients are using the latest technology and features. We release a new version roughly once every two months and we are working to a release cycle of one month. We keep track of all changes made to the product and these changes are made available to clients and resellers.
If your TaskFlow is hosted with us, we will take care of keeping your server up to date. We will notify clients prior to releasing new versions so that they know what to expect. Support staff are made available and are on high-alert after upgrades are done to ensure that no down time is experienced.
|Window||Down time||Support high-alert|
|Thursday evenings||22:00 to 02:00||Friday mornings from 06:00 to 10:00|
|Sunday mornings||08:00 to 12:00||Monday mornings from 06:00 to 10:00|
Enterprise clients running on custom code will always be one or two versions behind the rest since the upgrade process is a bit more complex. We will be more involved in assisting with change management and we will make sure custom code still works with the latest versions. Enterprise clients will also be given the opportunity to choose dates and times that suite them for upgrades.