Problem
- When trying to make an outbound call, nothing happens
- When inside a campaign, the widget just stays on "Busy..."
- When inside a campaign, the widget just skips through all of the leads
Solution
The problem could be related to the microphone hardware.
| Panel |
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Try the following steps:
- Make sure that the microphone is plugged in
- If you are using Windows, go to the recording devices and make sure that your microphone is selected as the default device
- If you are using Windows, while on the recording devices screen, tap the microphone to see if the microphone levels react
- Make sure that the browser has permissions to access your microphone
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Solution
The problem could be related to your voice provider.
| Panel |
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Try the following steps:
- Leave the campaign if you are currently joined on one
- Go to the Contacts application and make a click-to-dial call
- Go to the outbound calls to see the call that you just made
- Look at the "End Reason" field to see if it says "Rejected by Callee"
- Repeat making calls to different numbers to see if all of the calls have a "Rejected by Callee" end reason
- Contact your voice provider and inform them that you are unable to make any outbound calls
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If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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