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  • When trying to make an outbound call, nothing happens
  • When inside a campaign, the widget just stays on "Busy..."
  • When inside a campaign, the widget just skips through all of the leads

Solution

Your extension might not be registering properly.

Read this article: Extension not registering

Solution

The problem could be related to the microphone hardware.

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Try the following steps:
  1. Make sure that the microphone is plugged in
  2. If you are using Windows, go to the recording devices and make sure that your microphone is selected as the default device
  3. If you are using Windows, while on the recording devices screen, tap the microphone to see if the microphone levels react
  4. Make sure that the browser has permissions to access your microphone

Solution

The problem could be related to your voice provider.

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