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- When inside a campaign, the same lead keeps on repeating to the agent
- The agent cannot continue on to the next lead
- "Closed" leads keep repeating
Solution
The campaign could be set up incorrectly.
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Try the following steps:
- Go to Campaigns → Call
- Go to the "Settings" tab
- Add the following automatic dispositions
- Cancelled by Agent (choose disposition)
- Rejected by Callee (choose disposition)
- Busy Callee (choose disposition)
- Error (choose disposition)
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Solution
The dispositions may not be set up correctly / the agents might not be selection the correct disposition.
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Try the following steps:
- Go to the Sales application → Leads or My Pipeline (depending on whether you are using leads or opportunities)
- Open the record you have identified and click on the "Calls" stat button to see the previous calls
 Image Added - This will show you whether the calls were dispositioned correctly. If they were dispositioned correctly, take note of the dispositions and continue on to the next step.
- Go to the Campaigns application → Configuration → Dispositions → Call and search for the dispositions noted in step 3 and make sure that the dispositions have the correct campaign action (Remember that "Reschedule" and "Retry later" will bring leads back into the queue)
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Contact Support
If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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