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  • The client can't hear the agent speaking
  • Microphone levels drop all of a sudden

Solution

There is most likely a problem with your microphone hardware or with the Windows settings.

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Try the following steps:
  1. Make sure that the microphone is plugged in properly
  2. On Windows, you can click on the sound icon and go to "Recording Devices"
    1. Make sure that the microphone is selected as the default device
    2. Tab Tap on the microphone and make sure that the levels react to the tapping
  3. Make sure that the following check boxes are not ticked:
    1. "Allow applications to take exclusive control of this device"

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  4. Try a different headset/microphone to make sure yours is working correctly

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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