Windows 10 Microphone Setup


There are cases where the client can't hear the agent speaking. In particular, users using Google Chrome might experience no issues, then after a few calls the clients can't hear the agent, and then a browser refresh solves the issue until the issue arises again a few calls later.


You can solve this issue by double checking the settings on your Windows Recordings Devices.

Try the following steps:
  1. Make sure that the microphone is plugged in properly
  2. On Windows, you can click on the sound icon in your system tray and go to "Recording Devices"
    1. Make sure that the microphone is selected as the default device
    2. Tap on the microphone and make sure that the levels react to the tapping
  3. Make sure that the following check boxes are not ticked
    1. "Allow applications to take exclusive control of this device" should be unchecked

  4. Adjust the microphone Level if the sound is too soft

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