/
Agent not receiving inbound calls
Agent not receiving inbound calls
Problem
- There is one agent that doesn't receive inbound calls, yet every one else is fine
Solution
The agent is possibly not added to the inbound queue.
Try the following steps:
- Go to the Voice application → Configuration → Queues
- Select the relevant queue which you suspect may be problematic
- Click on Members and insure that the user in question is listed as a member
Solution
The agent's extension may not be registering correctly.
Please read this article: Extension not registering
Contact Support
If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
Related article
, multiple selections available,
Related content
Controlling inbound availability
Controlling inbound availability
More like this
Windows 10 Microphone Setup
Windows 10 Microphone Setup
More like this
Cannot dial outbound
Cannot dial outbound
More like this
Agent widget not loading
Agent widget not loading
More like this
Call audio issues / Bad call quality
Call audio issues / Bad call quality
More like this
All circuits are busy now
All circuits are busy now
More like this