- There is one agent that doesn't receive inbound calls, yet every one else is fine
The agent is possibly not added to the inbound queue.
Try the following steps:
- Go to the Voice application → Configuration → Queues
- Select the relevant queue which you suspect may be problematic
- Click on Members and insure that the user in question is listed as a member
The agent's extension may not be registering correctly.
Please read this article: Extension not registering
If none of the solutions solved your issue, please contact us on firstname.lastname@example.org and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.