Agent not receiving inbound calls

Owned by Andre de Kock (Unlicensed)
Last updated: Feb 08, 2022 by carl

Problem

  • There is one agent that doesn't receive inbound calls, yet every one else is fine

Solution

The agent is possibly not added to the inbound queue.

Try the following steps:
  1. Go to the Voice application → Configuration → Queues
  2. Select the relevant queue which you suspect may be problematic
  3. Click on Members and insure that the user in question is listed as a member

Solution

The agent's extension may not be registering correctly.

Please read this article: Extension not registering

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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