Agent not receiving inbound calls
Problem
- There is one agent that doesn't receive inbound calls, yet every one else is fine
Solution
The agent is possibly not added to the inbound queue.
Try the following steps:
- Go to the Voice application → Configuration → Queues
- Select the relevant queue which you suspect may be problematic
- Click on Members and insure that the user in question is listed as a member
Solution
The agent's extension may not be registering correctly.
Please read this article: Extension not registering
Contact Support
If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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