Agent not receiving inbound calls
Problem
There is one agent that doesn't receive inbound calls, yet every one else is fine
Solution
The agent is possibly not added to the inbound queue.
Try the following steps:
Go to the Voice application → Configuration → Queues
Select the relevant queue which you suspect may be problematic
Click on Members and insure that the user in question is listed as a member
Solution
The agent's extension may not be registering correctly.
Please read this article: Extension not registering
Contact Support
If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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