Agent not receiving inbound calls


  • There is one agent that doesn't receive inbound calls, yet every one else is fine


The agent is possibly not added to the inbound queue.

Try the following steps:
  1. Go to the Voice application → Configuration → Queues
  2. Select the relevant queue which you suspect may be problematic
  3. Click on Members and insure that the user in question is listed as a member


The agent's extension may not be registering correctly.

Please read this article: Extension not registering

Contact Support

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