Agent not receiving inbound calls

Problem

There is one agent that doesn't receive inbound calls, yet every one else is fine

Solution

The agent is possibly not added to the inbound queue.

Try the following steps:

Go to the Voice application → Configuration → Queues
Select the relevant queue which you suspect may be problematic
Click on Members and insure that the user in question is listed as a member

Solution

The agent's extension may not be registering correctly.

Please read this article: Extension not registering

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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Agent not receiving inbound calls

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