Changing agent dispositions

Owned by Andre de Kock (Unlicensed)
Last updated: Feb 08, 2022 by carl

Problem

  • How do I add/modify/remove agent dispositions

Solution

Please follow the steps below
  1. Go to the Voice app → Configuration → Dispositions

  2. To create a new disposition, click on "Create". To modify an existing dispositions, click on any disposition. Make sure that you fill in the correct "Next Action" and the correct agent requirements.

Contact Support

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