TaskFlow WikiChanging agent dispositions

Changing agent dispositions


  • How do I add/modify/remove agent dispositions


Please follow the steps below
  1. Go to the Voice app → Configuration → Dispositions

  2. To create a new disposition, click on "Create". To modify an existing dispositions, click on any disposition. Make sure that you fill in the correct "Next Action" and the correct agent requirements.

Contact Support

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