Changing agent dispositions

Problem

How do I add/modify/remove agent dispositions

Solution

Please follow the steps below

Go to the Voice app → Configuration → Dispositions
To create a new disposition, click on "Create". To modify an existing dispositions, click on any disposition. Make sure that you fill in the correct "Next Action" and the correct agent requirements.

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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Changing agent dispositions

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Problem

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