About

Owned by Andre de Kock (Unlicensed)
Last updated: Apr 09, 2020
2 min read

Introduction

TaskFlow was established in 2015 with the purpose of disrupting the contact centre space with an easy-to-use, powerful and competitive solution. Our focus is on providing users with a fluent experience when using the software and empowering them to do their daily tasks efficiently.

History

Our base is a powerful CRM and the first app we developed was a in-browser soft phone that had click-to-dial functionality. Soon after, we built a multi-channel campaign manager that allows you to easily setup outbound SMS, email, and voice campaigns. To make outbound voice campaigns even more efficient, we also developed a progressive dialler featuring voicemail detection and dialling ratios of up to 8 calls per agent.

Our next step was to make inbound contact centres more efficient which is why we integrated tightly into our PBX which allows us to offer customers sophisticated call flows. We also developed our own helpdesk app that is integrated with inbound calling, SMS and email. At the time of writing, our helpdesk app is by far the easiest to use and also the quickest to implement and it is also our most used app by user count.

Throughout our existence we've always welcomed integrations into third party software and data providers. Some of these integrations include:

  • Debit orders
  • Consumer and Business credit reports
  • Bank account verification
  • SMS Gateways
  • Whatsapp API
  • Facebook Messanger

How we work

Customers will notice the following traits when dealing with our team:

  • We deploy, implement and configure very rapidly
  • We have personal relationships with all our clients and grow with them
  • We always have a solution to difficult business problems
  • We try and achieve the most efficient way to do things
  • We empower our users through the software as well as training
  • We develop things that clients need and push it back into the product

Our development team follows a lean agile methodology:

  • We favour individuals and interactions over process and tools
  • We think that working software is more important than comprehensive documentation
  • We collaborate with customers rather than negotiate over contracts
  • We respond to change rather than sticking to old plans