502 Bad Gateway

Owned by Andre de Kock (Unlicensed)
Last updated: May 26, 2020
1 min read

Problem

When trying to access our TaskFlow instance, we get a message that reads "502 Bad Gateway".

Debugging

  1. Try accessing any other websites and see if it is only TaskFlow that doesn't want to load
  2. Double check that you are using the correct TaskFlow URL as incorrect URLs could be an issue

Solution

If you have tried the steps above and still have an issue, it could be that there is a temporary internal routing error inside TaskFlow Cloud. Our engineers will receive automatic notifications about the issue sent by our monitoring software. You can log a ticket to support@taskflow.co.za to receive any updates on the issue. This type of issue is classified as an "Emergency" and will receive our full attention (see Support Guidelines).