Incorrect email or password

Owned by Andre de Kock (Unlicensed)
Last updated: May 19, 2020
1 min read

Problem

I am unable to log into TaskFlow using my email and password.

Solution

  1. Double check your TaskFlow URL

    Your TaskFlow URL is unique to your company and should read something like "https://demo.taskflow.co.za/web/login". If you are using the incorrect URL, your login credentials will not work.

  2. Double check your email address and password

    The email address and password is case-sensitive and will not work if you add any extra spaces before or after.

  3. Request a password reset

    Managers have access to send you a link to reset your user password. To do this, managers can navigate to Settings → Users, select the user, and click on the "Reset Password" button as shown in the screen shot below.

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.