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We have a dedicated support team that monitor the support@taskflow.co.za email address. As soon as we receive an email, it is automatically assigned to one of our staff who will assist you with your request, or point you to the correct section of the documentation. In general, our support staff do not log into your system to resolve queries, since the data in your TaskFlow belongs to you. We offer guidance on where you may struggle. If we notice many support requests from a specific client, we offer extra training hours at our standard training rate.
Business Hours
| Info | ||||
|---|---|---|---|---|
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Emergencies can be reported to your account manager directly. All other queries should be directed to support@taskflow.co.za |
| Day | Hours |
|---|---|
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | -- |
| Sunday | -- |
| Public Holidays | -- |
Response Times
Depending on the severity of the request we receive, there are different timelines to resolution of the issue. Unless we have a separate agreement with the client, our response times to issues are as listed in the table below.
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