Page Comparison

Release date

Planned (6 September 2019)18 Sep 2019 

Base

• Added US country and cities to all existing and future installations
• Ability to clone database tables from external database sources
• Improvements on the report conversion from OpenOffice to PDF
• Show warning message if models have no access rights configured

User Interface

• Speed improvement on loading the communication thread
• Improved icons for failed, sent and read emails on the communication thread
• Added a color picker field widget

Helpdesk

• Improvements to cater for new framework version

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• Ability to choose email template on the pending reason to automatically send email when moving a ticket into pending
• Added additional help text on channel form view
• Fixed traceback on helpdesk dashboard
• Do not take spam tickets into account on the helpdesk dashboard
• Ability to link tickets to multiple tasks instead of just one task

Text Message (old SMS)

• Configure globally a SMS text message character limit

Campaigns

• See agents currently logged in on campaigns
• Fixed traceback when generating campaign statistics

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• Log all abandoned calls from inbound queues in the database (new end reason "Abandoned" has been added to call logs)
• Fixed incorrect "Abandoned Calls" counter on the voice dashboard which is now based on actual call logs
• Fixed traceback when rescheduling calls from the agent widget
• Fixed traceback when SIP phone is not installed and a phone number is clicked

Debit Orders

• Added a "Sent to Bank" state to all the instalments to indicate when instalment has been sent to the bank
• Added extra check to ensure that only draft instalments are sent to payment providers (avoids duplicates)
• Added ability to resubmit debit orders through a button on the instalment
• Added ability to cancel a single instalment through the edit button on the instalment
• Added extra fields to a promissory to track the amounts/counts of remaining, completed, and failed instalments
• Improved list views (with colors indicated states) and search views all over
• Fixed bug where Paym8 does not accept company names with digits in the name

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Code report

Modules affected