Versions Compared

Old Version 1

changes.mady.by.user Andre de Kock (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user carl

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Panel
bgColor#fff
Try the following steps:
  1. Go to the Voice application → Configuration → QueuesMake sure
  2. that the agent Select the relevant queue which you suspect may be problematic
  3. Click on Members and insure that the user in question is listed as a member
    Image Added

Solution

The agent's extension may not be registering correctly.

...