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Problem

The TaskFlow support user is requesting TeamViewer details to remotely access my PC.

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  • What is TeamViewer and how do I install it?

Solution

TeamViewer allows our support staff to access your PC remotely. The purpose of doing this is to debug and resolve issues that we cannot solve remotely.

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Please follow the steps below:
  1. Go to the TeamViewer download page: https://www.teamviewer.com/en/download/windows/

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  2. Download the file and follow the installation instructions. Next, open TeamViewer and send us your ID and Password.

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Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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