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- Added US country and cities to all existing and future installations
- Ability to clone database tables from external database sources
- Improvements on the report conversion from OpenOffice to PDF
- Show warning message if models have no access rights configured
User Interface
- Speed improvement on loading the communication threadAdded a color picker widget for use on any form view
- Improved icons for failed, sent and read emails on the communication thread
- Added a color picker field widget
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- , plus major speed improvement in loading the communication thread data
Helpdesk
- Fixed traceback on helpdesk dashboard if no tags or types have been set for the period
- Spam tickets will no longer be taken into account for any data displaying on the dashboard
- Added extra help text on channel form view to guide users during setup
- Ability to choose email template on the pending reason to automatically send email when moving a ticket into pending
- Added additional help text on channel form view
- Fixed traceback on helpdesk dashboard
- Do not take spam tickets into account on the helpdesk dashboard
- Ability to link tickets to multiple tasks instead of just one task
Text Message (old SMS)
- Configure globally a text message character limit
Campaigns
- Fixed traceback when generating campaign statistics
- See agents currently logged in on campaigns Fixed traceback when generating campaign statisticson the kanban and form view
Voice
- Log all abandoned calls from inbound queues in the database (new end reason "Abandoned" has been added to call logs)
- Fixed incorrect "Abandoned Calls" counter on the voice dashboard which is now based on actual call logs
- Fixed traceback when rescheduling calls from the agent widget
- Fixed traceback when SIP phone is not installed and a phone number is clicked
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