TaskFlow Version 1.16

Release date

Aug 15, 2018 

Base System

• Better error message on the export dialog

• Ability to mass delete records in the background

User Interface

• Fixed the download button when viewing unknown file types in mail attachments

CRM

• Ability to completely disable drag-and-drop on the sales pipeline kanban view

• Added a new report for sales pipeline stages

• Hide "Internal Notes" tab from the portal user

• Added opportunity weighted revenue field to standard reports

Voice

• Phone numbers now have an SMS icon that will launch a pre-filled SMS screen

• Added settings on the call disposition screen and improved naming on the current settings

• Added settings to call extensions and notify the widget of modifications to the settings

• Added new graphs to the call team dashboard

• Link all calls to a contact, even if the call was dialed on an opportunity, task, ticket or issue

• Agents can now schedule calls outside of campaigns and also even if the Campaigns app is not installed

• Managers can now specify the available dispositions per inbound queue

• Managers can merge dispositions instead of having to archive them

• Ability to disable recording link being displayed on the communication thread

• Use AMI to go in and out of DND mode instead of using the feature code

• Use the P-Asserted-Identity SIP header to better transferred calls number identity

• Use the X-Queue SIP header to better link inbound calls to queues

• Various improvements on the phone widget history and reschedule tab

• Agents will receive a notification for overdue call schedules

• Improved phone widget mobile compatibility

• Better call log end reasons guesses

• Various performance improvements and bug fixes

Campaigns

• Campaigns can now manage multiple numbers

• Create favourite filters for each campaign to easily search for records in the campaign

• Various UI and performance improvements on the campaign dashboard

• Various improvements on the campaign form view

• Added priority dialing settings to campaigns in preparation for our future development on multi-campaigns

• Added Lead/Opportunity analysis report which bridges the gap between leads and campaign stats

• Improved garbage collection of old campaigns and stats (stopped campaigns will now be deleted automatically)

• Agents are now able to make click-to-dial calls while inside a campaign

• Removed dispositions menu item since everything is set up in the Voice app

• Removed need for "Auto Dispositions" when setting up campaigns

• Various other performance improvements on campaign loading speed, pickup speed, campaign queue

• When leaving campaigns, agents can now click on the "Leave & Logout" button

Project Management

• Added task weight

• Show overall project completion

Help Desk

• Added "Last viewed by" to tickets

Credit Report

• Ability to run Company Credit Checks through Compuscan

Technical release

• Base 1.17

• CMP 3.0

• CMP 3.1

• SMS 1.2.2

Code report

Modules affected