TaskFlow Version 1.22

Release date

Jul 16, 2019 

Base

• Ability for administrator to create and edit export templates for users

• Ability to execute certain actions as soon as a user logs out of the system

• Fixed the "in_group_sel_xxx" traceback when viewing user form

Helpdesk

• Added the ability to filter by date range on the dashboard

• Added extra metrics and widgets on the dashboard

• Added work hours on channels (these are taken into account when calculating SLAs)

• Ticket SLAs are now split up into one of: In SLA (green), Due Soon (orange), Out of SLA (red)

• Added the ability to select a Pending Reason when moving tickets to pending

• Replaced the "Classify" button with a "Close" button where you can classify, close and mark as spam

• Added multi-company support on channels and tickets

• Added Ticket Analysis under the Reports menu item

• Added a email template for when a ticket is first assigned to a user

• Added better layout on the helpdesk channel when setting up SLA

• Added SLA per ticket type

• Better usability when merging tickets

• Fixed bug when archiving channels

Campaigns

• Fixed bug when no search filter is entered on the campaign

Voice

• Ability for agents to join and leave inbound queues via the call widget

• Fixed bug when users try to dial feature code numbers

• Added a team call target on call teams as well as a progress bar on agent widget

• Fixed traceback on inbound call when clicking on the contact name

• Fixed traceback when transferred call is dropped before transfer completes

Loans

• Admin fee per day calculation

Technical release

• Base 1.23

• HLP 1.7

• CMP 3.6

Code report

Modules affected