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Solution
The agent may not have access to the Voice application.
| Panel |
|---|
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Try the following steps:
- Go to the Settings application → Users → Users
- Make sure that the user has at least Voice / User access rights
|
Solution
The agent may not have an extension set up.
| Panel |
|---|
|
Try the following steps:
- Go to the Voice application → Configuration → Extensions
- Make sure that there are extensions listed and that the agent is linked to an extension
|
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If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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