Problem
- When logging into TaskFlow, the agent's phone widget doesn't display
Solution
The agent may not have access to the Voice application.
Try the following steps:
- Go to the Settings application → Users → Users
- Make sure that the user has at least Voice / User access rights
Solution
The agent may not have an extension set up.
Try the following steps:
- Go to the Voice application → Configuration → Extensions
- Make sure that there are extensions listed and that the agent is linked to an extension
Contact Support
If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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