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- Ability to pull reports on: year, month, day, day of week and hour of day for both inbound and outbound calls
- Fixed traceback on the agent dashboard due to incorrect calculation of the IM Status field
- Fixed traceback on the agent widget when dispositioning calls
Campaign
- Ability for configurators to specify which phone fields to phone per campaign
Helpdesk
- Ability to pull reports on: year, month, day, day of week and hour of day for all tickets
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