TaskFlow Version 1.21

Release date

May 13, 2019 

Base

• Ability to create PDF reports from OpenOffice ODT files - this allows clients to configure their own reports

• Ability to create an external database source that allows configurators to pull data from any database

• Usability improvements on the BI Reports module that allows clients to configure advance BI reports

• Log traceback of access rights errors in the server logs in order to help our support team identify access right issues faster

Voice

• Ability to pull reports on: year, month, day, day of week and hour of day for both inbound and outbound calls

• When selecting a record to link to an inbound call you can now easily view the record before choosing

• Fixed traceback on the agent dashboard due to incorrect calculation of the IM Status field

• Fixed traceback on the agent widget when dispositioning calls

Campaign

• Ability for configurators to specify which phone fields to phone per campaign

Helpdesk

• Ability to pull reports on: year, month, day, day of week and hour of day for all tickets

• Fixed bug where the customer primary and secondary phone number was not pulling through to the ticket

• Usability improvements when creating a new ticket from an inbound call

SMS

• Twilio SMS integration (Whatsapp coming soon)

• Ability to quick search on the destination number

• Ability to go to the record that the SMS is attached to

• Improved SMS account setup

• Improved processing speed of SMS campaigns

• Fixed traceback in inbound SMS cron if timezone was not correctly set

Technical release

• Base 1.22

• CMP 3.5

Code report

Modules affected