Andre de Kock (Unlicensed)
Release date
Base
- Ability to create PDF reports from OpenOffice ODT files - this allows clients to configure their own reports
- Ability to create an external database source that allows configurators to pull data from any database
- Usability improvements on the BI Reports module that allows clients to configure advance BI reports
- Log traceback of access rights errors in the server logs in order to help our support team identify access right issues faster
Voice
- Ability to pull reports on: year, month, day, day of week and hour of day for both inbound and outbound calls
- When selecting a record to link to an inbound call you can now easily view the record before choosing
- Fixed traceback on the agent dashboard due to incorrect calculation of the IM Status field
- Fixed traceback on the agent widget when dispositioning calls
Campaign
- Ability for configurators to specify which phone fields to phone per campaign
Helpdesk
- Ability to pull reports on: year, month, day, day of week and hour of day for all tickets
- Fixed bug where the customer primary and secondary phone number was not pulling through to the ticket
- Usability improvements when creating a new ticket from an inbound call
SMS
- Twilio SMS integration (Whatsapp coming soon)
- Ability to quick search on the destination number
- Ability to go to the record that the SMS is attached to
- Improved SMS account setup
- Improved processing speed of SMS campaigns
- Fixed traceback in inbound SMS cron if timezone was not correctly set
Technical release
Code report
Report | Result |
---|
Coverage | 60% |
PEP8 | 1232 |
Pylint | -- |
Modules affected
Module | Action |
---|
api_infobip | Upgrade |
api_panacea | Upgrade |
api_twilio | Upgrade |
base_city | Upgrade |
base_database_connector | Upgrade |
base_ir | Install |
bi_sql_editor | Upgrade |
call | Upgrade |
campaign | Upgrade |
date_stat | Install |
helpdesk | Upgrade |
report_unoconv | Upgrade |
sms | Upgrade |
sms_infobip | Upgrade |
sms_panacea | Upgrade |
sms_twilio | Upgrade |
web_config | Upgrade |
web_iframe | Upgrade |
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