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- Ability to pull reports on: year, month, day, day of week and hour of day for both inbound and outbound calls
- When selecting a record to link to an inbound call you can now easily view the record before choosing
- Fixed traceback on the agent dashboard due to incorrect calculation of the IM Status field
- Fixed traceback on the agent widget when dispositioning calls
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- Ability to pull reports on: year, month, day, day of week and hour of day for all tickets
- Fixed bug where the customer primary and secondary phone number was not pulling through to the ticket
- Usability improvements when creating a new ticket from an inbound call
SMS
- Twilio SMS integration (Whatsapp coming soon)
- Ability to quick search on the destination number
- Ability to go to the record that the SMS is attached to
- Improved SMS account setup
- Improved processing speed of SMS campaigns
- Fixed traceback in inbound SMS cron if timezone was not correctly set
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