Release date
(Planned for 15 Janurary January 2019)
Base System
- Ability to easily configure PDF reports
CRM
- Remove style and javascript tags from emails when creating new leads
Voice
- Live track if extensions are online/offline and busy with a call
- Create records from abandoned calls on inbound queues
- Live track events on inbound queues
Campaign
- Added voicemail detection and auto call origination (a.k.a. predictive dialer)
Helpdesk
- Track the date when a ticket was first assigned to a user
- Automatically create contacts from CC'd email addresses
Loans
- Future paydates report will now only show active loans
Technical release
- Base 1.20
- CMP 3.4
- HLP 1.54
- LMS 2.4
- INS 2.0
Code report
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