Release date
2017-05-18
What's new
Call Centre
- Complete revamp of the agent widget (1)
- Added the ability for an agent to control their presence (online, offline, do not disturb)
- Only answered calls need to be dispositioned by the agent
- Added the ability to easily switch between campaigns
- Added a full phone keypad
- Added a debugging panel
- Better call end reasons (2)
- Track ring time and talk time per call
- Log SIP.js end reasons onto calls
- Call centre dispositions can only be used for calls made outside of campaigns
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