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Problem

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There are cases where the client can't hear the agent speaking

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Solution

There is most likely a problem with your microphone hardware or with the Windows settings. In particular, users using Google Chrome might experience no issues, then after a few calls the clients can't hear the agent, and then a browser refresh solves the issue until the issue arises again a few calls later.

Solution

You can solve this issue by double checking the settings on your Windows Recordings Devices.

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Try the following steps:
  1. Make sure that the microphone is plugged in properly
  2. On Windows, you can click on the sound icon in your system tray and go to "Recording Devices"
    1. Make sure that the microphone is selected as the default device
    2. Tap on the microphone and make sure that the levels react to the tapping
  3. Make sure that the following checkboxes check boxes are not ticked:
    1. "Allow applications to take exclusive control of this device" should be unchecked

  4. Adjust the microphone Level if the sound is too soft

    5. Try a different headset/microphone to make sure yours is working correctly

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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