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Version 5
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Release date
(Planned for 3 May 2019)
Base
- Ability to create PDF reports from OpenOffice ODT files - this allows clients to configure their own reports
- Ability to create an external database source that allows configurators to pull data from any database
- Usability improvements on the BI Reports module that allows clients to configure advance BI reports
- Log traceback of access rights errors in the server logs in order to help our support team identify access right issues faster
Voice
- Ability to pull reports on: year, month, day, day of week and hour of day for both inbound and outbound calls
- Fixed traceback on the agent dashboard due to incorrect calculation of the IM Status field
- Fixed traceback on the agent widget when dispositioning calls
Campaign
- Ability for configurators to specify which phone fields to phone per campaign
Helpdesk
- Ability to pull reports on: year, month, day, day of week and hour of day for all tickets
SMS
- Twilio SMS integration (Whatsapp coming soon)
- Ability to quick search on the destination number
- Ability to go to the record that the SMS is attached to
- Improved SMS account setup
- Improved processing speed of SMS campaigns
- Fixed traceback in inbound SMS cron if timezone was not correctly set
Technical release
Code report
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Coverage | -- |
PEP8 | -- |
Pylint | -- |
Modules affected