Improved user security groups on various applications
Added surname field to a system user
Fixed bug where users could create new partner titles
User Interface
Improved styling on export screen
Improved styling on the domain selector screen
CRM
Added the ability to restrict sales activities to certain user groups
Voice
Added a new dashboard view showing an overview of the call centre (4)
Inbound calls are now linked to queues
Extensions are now linked to a specific PBX
Call centre managers can now add/remove agents from inbound queues (3)
Inbound calls are now matched to existing partners by default
User groups are now split into Agents, Team Leaders and Managers
Call teams can specify a team leader user
Fixed bug call transfers on Teleforge PBX
Fixed bug where agents were not forced to disposition calls that were transferred
Improved mobile device compatibility on the soft phone widget
Improved overall look and feel of soft phone widget (1)
Added a mic volume meter to the soft phone widget
Added the ability for the softphone widget to slide away
Improved CDR efficiency on Fox5 and Teleforge PBX
When doing group by's on calls, show average hold, ring and talk time
Show real-time statistics on inbound queues
It is no longer mandatory to link dispositions to a model
SMS (New!)
Added an SMS app where managers can see SMS usage (5)
Added the ability for managers to view SMS inbox
Added the ability for managers to do SMS configuration
Added the ability for managers to edit SMS tempates
Email (New!)
Added an Email app where managers can see inbox, outbox and failed emails
Added the ability for managers to configure inbound/outbound email servers
Added the ability for managers to configure email templates
Campaigns
Fixed pie chart statistics on voice campaign
Fixed estimated time of completion calculation on voice campaign
Improved usability when choosing filters on new campaigns (2)
Improved voice campaign pickup algorithm
Stability improvements to SMS campaigns
Loan
Fixed bug when a non loan user tried viewing a customer
Project/Help desk
Fixed drop down fields on various wizards
Extra information
(1) Improved call widget
We've given a bit of thought to the design of the agent soft phone widget. Our goal is to continue improving the usability of the widget. We've added a few animations that will invite agents to use the widget.
(2) Improved usability on campaigns
Since many of our clients struggle with campaign creation, we've improved the ease of filtering for records when creating campaigns.
(3) Queues integration into your PBX
Queues are directly integrated into your PBX. Clients will no longer have to contact their PBX provider to add/remove members to a queue and will, instead, be able to do it directly from TaskFlow.
(4) Voice dashboard
The Voice dashboard shows managers an overview of call centre statistics with links to drill down further into the data.
(5) SMS dashboard
The SMS dashboard shows SMS statistics and will also display your current balance.
Technical release
CMP 2.8
Base 1.11
Modules affected
The following modules were affected and will be upgraded: