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Release date

(Planned for 15 January 2019)

User Interface

  • Ability to colour a cell in the list few based on a condition

Base System

  • Ability to easily add PDF reports
  • New BI module available to configurator
  • Debug mode is now available to all users in the "About" dialog

CRM

  • Remove style and javascript tags from emails when creating new leads

Voice

  • Live track if extensions are online/offline and busy with a call
  • Create records from abandoned calls on inbound queues
  • Live track events on inbound queues
  • Show the campaign and callback time on the mail communication thread
  • Better management of call recordings

Campaign

  • Added voicemail detection and auto call origination (a.k.a. progressive dialer)

Helpdesk

  • Track the date when a ticket was first assigned to a user
  • Automatically create contacts from CC'd email addresses

Loans

  • Future paydates report will now only show active loans
  • Ability to insert custom terms and conditions on loan contract
  • Improved SACRRA reports

Technical release

  • Base 1.20
  • CMP 3.4
  • HLP 1.5
  • LMS 2.4
  • INS 2.0

Code report

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Modules affected

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