Problem
When trying to make an outbound call, a message is played saying "All circuits are busy now"
Debugging
Go to your outbound calls report and view the End Reason, Hangup Cause and Hangup Cause Code fields. These fields will display any error messages and will provide clues to why the call did not go through.
Solution
The PBX will play this message for a whole array of issues and it is not always clear at first what the reason is (we hide the exact reason as part of our Security Policy). The most common causes are:
- You have run out of call credits
Log a new ticket with support@taskflow.co.za and request a call credit balance statement. If you have run out of call credits, we will immediately load more and send you an invoice. - There is a bug in the dial plan on our PBX
If we have done any custom configuration on your PBX, this message could point to a mistake on our end. We will work with you in resolving the issue. - Our upstream trunk provider is experiencing issues
Although we will receive notifications if there are any issues with our upstream trunk provider, you can log a new ticket with support@taskflow.co.za to receive updates about the problem.
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