Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Problem

  • When trying to make an outbound call, nothing happens
  • When inside a campaign, the widget just stays on "Busy..."
  • When inside a campaign, the widget just skips through all of the leads

Solution

The problem could be related to the microphone hardware.

Try the following steps:
  1. Make sure that the microphone is plugged in
  2. If you are using Windows, go to the recording devices and make sure that your microphone is selected as the default device
  3. If you are using Windows, while on the recording devices screen, tap the microphone to see if the microphone levels react
  4. Make sure that the browser has permissions to access your microphone

Solution

The problem could be related to your voice provider.

Try the following steps:
  1. Leave the campaign if you are currently joined on one
  2. Go to the Contacts application and make a click-to-dial call
  3. Go to the outbound calls to see the call that you just made
  4. Look at the "End Reason" field to see if it says "Rejected by Callee"
  5. Repeat making calls to different numbers to see if all of the calls have a "Rejected by Callee" end reason
  6. Contact your voice provider and inform them that you are unable to make any outbound calls



If this article did not solve your problem, try searching for related articles or contact us at support@taskflow.co.za.

  • No labels