Problem
- We cannot send emails
- Clients aren't receiving any emails
Solution
There could be an authentication error on your email server.
Try the following steps:
- Go to the Email application → Configuration → Outbound mail servers
- Go through all of the mail servers and click on "Test Connection"
- If you receive an authentication error, please make sure that the username and password is correctly filled in and set up on your email server
Contact Support
If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.
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