TaskFlow Version 1.17

Release date

17 Sep 2018

Base System

• Improved calculation speed of the "Latest Connection" field on users

User Interface

• Ability to auto-refresh Kanban views by means of a setting on the menu action
• Usability improvements on the Timeline/Gantt view
• Usability improvements on the List view
• Removed the "Send by TaskFlow" text in outgoing emails
• Better mobile compatibility on form view stat buttons

CRM

• Converted the "Days" field to a float instead of integer value in the stage tracking report
• Added "Last Viewed By" to leads and opportunities

Voice

• Include agent talk time, current campaign and time in campaign on the agent dashboard
• Auto refresh the agent dashboard every 60 seconds
• Improvements on the call widget on mobile devices
• Usability improvements on the call widget keypad
• Fixed bug on the disposition wizard

Campaigns

• Better error message when creating campaigns with duplicate names
• Fixed bug when running campaigns with campaign contacts
• Fixed bug on the campaign dashboard when there is no data to render graphs
• Fixed bug where the user couldn't search for campaign by typing the name
• Fixed bug on the agent leave report

SMS

• Fixed bug where automated actions couldn't send SMS if a records was archived
• Fixed bug on the click-to-dial SMS button when clicking on a phone number

Helpdesk

• Improved inbox view that allows agents to have full visibility over their open and closed tickets
• Ability to automatically tag new tickets base off of keywords in the subject or body of the email
• Ability to create project tasks when closing tickets
• Fixed bug when receiving tickets with no subjects

Technical release

• Base 1.18
• CMP 3.2
• HLP 1.3

Code report

Modules affected