Add/remove agents from queues

Owned by Andre de Kock (Unlicensed)
Feb 08, 2019
1 min read

Problem

  • I want add and remove members from an inbound call queue / hunting group

Solution

Please follow the steps below:
  1. Go to Voice → Configuration → Queues
  2. Click on the queue name that you would like to modify

  3. Edit the queue and click on "Add an item" to add users, click on the trash icon to remove users

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.