Reset User Password

Owned by Andre de Kock (Unlicensed)
Last updated: Feb 08, 2022 by carl

Problem

  • A user cannot log in because they forgot their password
  • As a manager, I would like to reset a user's password

Solution

  • Your users make use of email addresses as their usernames:
Try the following steps:
  1. Go to the Settings application → Users → Click on a user
  2. Click on the "Send an invitation email"

  3. An email will be sent to the user. Alternatively, you can copy and paste the provided link and send that to the user.

  • Your company does not make use of email address as their username


Try the following steps:

  1. Go to the Settings application → Users → Click on a user
  2. Click on Actions → Change Password
  3. The following window will open:
  4. Enter the new password into the "New Password" field. Remember to copy it for the next step
  5. Click on the "Change Password" button
  6. Send the user the password that has been changed via a secure channel, e.g. verbally or WhatsApp



Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

Related article