Cannot send emails

Owned by Andre de Kock (Unlicensed)
Last updated: Feb 08, 2022 by carl
1 min read

Problem

  • We cannot send emails
  • Clients aren't receiving any emails

Solution

There could be an authentication error on your email server.

Try the following steps:
  1. Go to the Email application → Configuration → Outbound mail servers
  2. Go through all of the mail servers and click on "Test Connection"



  3. If you receive an authentication error, please make sure that the username and password is correctly filled in and set up on your email server

Contact Support

If none of the solutions solved your issue, please contact us on support@taskflow.co.za and provide us with as much information as possible. Also indicate to us through which articles you have gone through in the troubleshooting guide.

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